We accept returns of defective and non-defective products, and we accept exchanges. Our return window is 30 days from delivery. This policy applies to products sold as new and does not replace your statutory rights under UK consumer law.

Start a return or exchange

Email support@tcgbubble.shop within 30 days of delivery. Include your order number, the item, whether you want a return or exchange, and the reason. For damage or a fault, include clear photographs where useful. Wait for authorisation before posting an item.

Return method and cost

Returns are made by post. A prepaid return label is included in the package and may be used free of charge for an authorised return or exchange. If the label is missing or unusable, contact us before sending the item and we will provide return instructions or a replacement label.

Return condition

Non-defective returns must be in the condition received, with original packaging and included items. Sealed trading-card products must remain sealed unless the item is defective or was supplied incorrectly.

Refunds and exchanges

After we receive and inspect an authorised return, we will process the refund to the original payment method within 7 business days. There is no restocking fee. Approved exchanges are subject to stock availability; if a replacement is unavailable, we will offer a refund.

Incorrect, damaged or faulty items

Contact us promptly with your order number and photographs where useful. We will provide the appropriate return, replacement or refund solution and cover the authorised return cost.

Return contact

Email: support@tcgbubble.shop
Support hours: Monday to Friday, 9:00am to 6:00pm London time