We are here to help.
Contact our customer support team for help with products, existing orders, delivery updates, returns or warranty questions.
Customer support
Our team is available during UK business hours and aims to respond as quickly as possible.
Contact details
You can contact our team directly by email or telephone during our published opening hours.
Whitstable,
CT5 4JP,
United Kingdom
Company details
Whitstable,
CT5 4JP,
United Kingdom
Useful information
These details may answer common questions about ordering, delivery and returns.
- Orders are processed within 1–2 business days.
- Delivery normally takes 3–5 business days after dispatch.
- Tracking details are sent after dispatch.
- Eligible returns can be requested within 30 days.
Contact FAQs
Quick answers before you contact our support team.
WHEN SHOULD I RECEIVE A REPLY? −
Our support team operates Monday to Friday from 9:00am to 6:00pm. Response times may vary depending on enquiry volume.
WHAT INFORMATION SHOULD I INCLUDE ABOUT AN ORDER? +
Please include your order number and as much information as possible about your enquiry.
CAN I RETURN AN ITEM TO THE REGISTERED ADDRESS? +
Please contact our support team before returning any item.